Men's Quarter-Zip Ribbed Knit Pullover Relaxed Fit Stand Collar Casual Sweater
30-Day Return & Cancellation Policy
We accept returns within 30 calendar days after delivery for eligible items, including returns due to a change of mind, an unsuitable size, or an unsuitable color.
Eligibility
- Contact us before sending anything back and provide your order number and a brief reason for the return.
- Items should be unused, unwashed, unworn, and in their original condition with original tags and packaging where applicable.
- All returns require approval before shipment. Do not send a package to an address found on the parcel or to our registered office.
Return shipping
- We pay the return shipping cost when the item arrived damaged and cannot be used, or when the item received is different from the item purchased.
- For change-of-mind, size, or color returns, the customer is responsible for the return shipping cost.
How to request a return
Email service@brenforde.com with your order number and photos when the item is damaged or incorrect. After approval, use the return address below and keep your shipping receipt.
About Our Operations & Returns
Brenforde is an international menswear brand headquartered in Shenzhen, China, where our
primary registered business operations are located.
To ensure a fast, convenient, and localized shopping experience for our customers in the United
States, we operate a dedicated logistics and return processing center in the US.
If you need to return an item, please ship it to our US warehouse address below rather than
sending it back to our headquarters in China:
US Return Warehouse Address:
Recipient: Cindy (ZZPTY)Phone: +1 917 770 1819
Dock: DOCK 58
50 Emjay Blvd
Brentwood, NY 11717
United States
Returns sent without prior approval may be delayed or refused.
Refunds
After the returned item is received and inspected, an approved refund will be issued to the original payment method within 7 days. Your bank or payment provider may require additional processing time.
Order cancellations
Orders canceled before shipment can be canceled without a cancellation fee. Once an order has shipped, a cancellation request is subject to a 15% cancellation fee. Contact us as soon as possible at service@brenforde.com; a shipped order may need to be handled as a return under this policy.
Pre-orders and items that are no longer in their original condition are not eligible for return unless required by applicable law.
Contact
Email: service@brenforde.com
Hours: Monday–Saturday, 9:00–18:00 PST
Shipping & Delivery Policy
Shipping area
We currently ship within the United States only. We do not ship to Alaska, Hawaii, or Puerto Rico. We do not offer international shipping at this time.
Processing and delivery
Brenforde is an international brand based in Shenzhen, China. To ensure the
highest quality of our menswear, all orders are carefully inspected, processed, and
shipped directly from our primary fulfillment center in China.
- Order Processing Time: 1–3 business days.
- Standard Delivery: Usually takes 7–15 business days after processing to
arrive at your address in the United States.
- Expedited Delivery: Usually takes 5–7 business days after processing.
Please note: Tracking numbers will be provided via email as soon as your order
ships, allowing you to follow your package's journey every step of the way.
Carriers and delivery route
Orders are dispatched from our fulfillment center in Shenzhen, China. China Post handles cross-border transportation, and the United States Postal Service (USPS) handles final-mile delivery in the United States. Packages are transferred from the cross-border postal network to USPS for delivery to the recipient. Use the tracking information provided after shipment to follow transportation and delivery updates.
Shipping rates
- Free standard shipping on orders of $79 or more.
- $6.99 standard shipping on orders from $59.00 to $78.99.
- $8.99 standard shipping on orders from $0.01 to $58.99.
- $12.99 expedited shipping.
Tracking and delivery issues
Tracking information is provided when available. Please make sure your shipping address is complete and accurate. If an order arrives damaged, or the item received is different from the item purchased, contact service@brenforde.com with your order number and photos as soon as possible.
Contact
Email: service@brenforde.com
Hours: Monday–Saturday, 9:00–18:00 PST