Frequently Asked Questions

How long does delivery take?

Orders are processed within 1–3 business days. Standard delivery usually takes 7–15 business days after processing. Expedited delivery usually takes 5–7 business days after processing.

Where do you ship?

We ship within the United States only. We do not ship to Alaska, Hawaii, or Puerto Rico, and we do not offer international shipping.

Which carriers deliver my order?

Orders ship from Shenzhen, China. China Post handles cross-border transportation, and USPS handles final-mile delivery in the United States. Use the tracking information provided after shipment to follow your package.

How much is shipping?

Standard shipping is free for orders of $79 or more, $6.99 for orders from $59.00 to $78.99, and $8.99 for orders from $0.01 to $58.99. Expedited shipping is $12.99.

Can I return an item if I change my mind or choose the wrong size or color?

Yes. Eligible items may be returned within 30 calendar days after delivery. For change-of-mind, size, or color returns, the customer pays return shipping. Please request approval before sending the item back.

When does Brenforde pay return shipping?

We pay return shipping when the item arrived damaged and cannot be used, or when the item received is different from the item purchased.

Can I cancel my order?

Orders canceled before shipment can be canceled without a fee. Once an order has shipped, a cancellation request is subject to a 15% cancellation fee.

What payment methods do you accept?

Payment options displayed at checkout include PayPal, credit cards (Visa, Mastercard, American Express, UnionPay, JCB, Discover, and Diners Club), Apple Pay, and Google Pay. Availability may depend on your device, browser, location, card issuer, and payment provider. Choose an available option shown at checkout.

How can I contact you?

Email service@brenforde.com. Support hours are Monday–Saturday, 9:00–18:00 PST.